Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number.

Shipping Rates & Delivery Estimates

We ship internationally from our fulfillment center in the Netherlands. Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping (Europe): Estimated delivery time 3 to 7 business days.

• International Shipping (US & Rest of the World): Estimated delivery time 7 to 14 business days.

Please note that delivery times are estimates and may vary due to carrier delays or customs processing.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

Lost or Damaged Packages

If you received your order damaged, or if your package is lost in transit, please contact us immediately at v.wainstein@gmail.com (or your official store email) with your order number so we can assist you.